Why it matters
A stuck lift and a service contract enquiry need different speed
A breakdown means a lift out of action, possibly someone inside it, and a building manager who needs someone on site now. A managing agent asking about a maintenance contract for a block of flats is a completely different conversation, one that needs a site visit, a quote, and probably a few emails back and forth. A single contact form doesn't tell you which you're dealing with until you've rung the number and asked, by which point a breakdown has already cost you response time.
How it could work for you
Urgent and contract enquiries arrive looking like what they are
Enquiro asks straight away whether it's a breakdown, a routine service, or a new maintenance contract enquiry, then captures the building name, number of lifts, and access arrangements. A breakdown from a managing agent comes through flagged and ready to action, while a contract enquiry arrives with enough detail to book a site survey rather than a first phone call just to find the building.
Example enquiry
“A managing agent for a block of flats reports a passenger lift stuck between floors with a resident inside.”
Job types on this form
Breakdown call-out · Routine servicing · Maintenance contract enquiry · Modernisation / upgrade · LOLER inspection
What Enquiro captures
- • Job type: Breakdown call-out
- • Description: "Passenger lift stuck between 2nd and 3rd floor, resident inside, intercom working"
- • Building: name, address, access instructions
- • Contact: name, phone, callback number for site
Lands on your WhatsApp as
Your Business
online
New enquiry: Breakdown call-out "Passenger lift stuck between 2nd and 3rd floor, resident inside, intercom working" From: D. Fenwick Phone: 07700 900120 Location: EC1A 2BB
No website? Put your QR code:
- Inside the lift car itself, next to the service certificate, for tenants and staff to report faults
- On the engineer's van and toolboxes, for building managers who meet you on other jobs
- On maintenance contract renewal letters, so a routine question turns into a booked survey
How it looks
The first thing your customer sees
Your own hosted page, with your logo and colours, no website required.
Report a Lift Fault or Enquiry
Tell us what's happening and we'll get an engineer on it
What kind of job is it?